Refund & Return Policy
Refund & Return Policy
1. Introduction
Welcome to Paundi. Customer satisfaction is our priority, and we are committed to delivering premium-quality fabrics that meet your expectations. This Refund & Return Policy explains the terms and conditions for returns, replacements, cancellations, and refunds applicable to purchases made through our website. By placing an order with us, you agree to the terms outlined in this policy.2. Return Eligibility
We accept returns only under specific circumstances. To qualify for a return, the product must be unused, unwashed, unstitched, in its original condition, and returned with all original packaging, labels, and accessories.- The product received is damaged during transit.
- You receive an incorrect product.
- The product contains a verified manufacturing defect.
- The return request is made within 7 days of delivery.
- The product has not been used, washed, stitched, or altered.
3. Non-Returnable Products
For hygiene, customization, and product quality reasons, certain items cannot be returned. We encourage customers to carefully review product details before placing an order.- Cut fabric sold by meter or yard.
- Customized or made-to-order products.
- Products that have been stitched, washed, dyed, or altered.
- Products without original packaging or tags.
- Clearance or promotional sale items unless damaged or defective.
4. Return Request Process
To initiate a return, please contact our customer support team through the Contact Us page. Kindly provide your order number, details of the issue, and clear photographs of the product along with its packaging. Our team will review your request and provide further instructions if your return is approved.5. Refund Process
After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed through the original payment method wherever applicable. Processing times may vary depending on your payment provider or banking institution.6. Exchange Policy
Products may be exchanged only if they are received in damaged, defective, or incorrect condition. Exchange requests are subject to product availability. If a replacement product is unavailable, we may offer a suitable alternative or process a refund.7. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Kindly share your order number along with clear photographs of the product and its packaging. This will help our team investigate the issue and provide a quick resolution. Requests submitted after the specified period may not be eligible for return or replacement.8. Shipping Charges
If the return is approved due to an error on our part, including damaged, defective, or incorrectly delivered products, Paundi will bear the applicable return shipping charges. For all other approved returns, customers may be responsible for the return shipping costs unless otherwise agreed by our support team.9. Order Cancellation
Orders may be cancelled before they are processed or dispatched for shipment. Once an order has been shipped, cancellation requests generally cannot be accepted. If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order.10. Refund Timeline
Once your returned product has been received and successfully inspected, approved refunds are generally processed within 7 to 10 business days. The actual time required for the refunded amount to appear in your account depends on your payment method, bank, or financial institution.11. Changes to This Refund & Return Policy
Paundi reserves the right to update, modify, or revise this Refund & Return Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically to remain informed about our latest return and refund practices.12. Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with a return, replacement, cancellation, or refund request, please feel free to contact us through our website’s Contact Us page. Our customer support team will respond to your inquiry as quickly as possible and assist you throughout the process.
